Lead Nurturing & Automation
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      GeekAI Text (SMS) Assistant

      Table of Contents

       

      Overview

      Engaging with every lead in your database is critical to building your real estate business—but it can quickly become overwhelming. That’s why we created Geek AI, an AI-powered texting assistant that keeps your leads engaged, helps uncover serious opportunities, and notifies you when it’s time to step in.

      Managing constant follow-ups and keeping every lead engaged can feel like an impossible task, especially when juggling showings, negotiations, and client meetings. That’s where our AI assistant, Robin, steps in. Robin handles the heavy lifting of initiating and maintaining conversations with your leads, keeping them engaged and informed, so you can focus on building meaningful relationships with those ready to take action.

      Learn more about Geek AI and sign up today.

      How Does Geek AI Work?

      Geek AI is a responsive texting feature that works seamlessly within your Real Geeks CRM. Robin, the AI texting assistant, engages your database by initiating or responding to text conversations. Whether it’s following up on inquiries, checking in with past clients, or responding to questions, Robin ensures your leads feel attended to, even when you’re busy.

      When a lead signals interest—whether it’s asking specific questions about buying or selling, requesting property details, or wanting to schedule a meeting—Robin steps up with a “hand-off” system. This system is designed to notify you instantly, ensuring you’re aware the moment a lead becomes a warm prospect.

      To ensure you never miss these critical moments, signing up for Geek AI automatically enables a new notification setting called “Assistant Conversation Handoff.” This notification is sent via text, email, and the Real Geeks mobile app whenever Robin identifies a lead that requires your direct attention.

      You can customize these notification settings at any time by visiting your CRM’s Notification Settings page.

      For times when you want to step in manually, Geek AI includes a “stop” button feature. This allows you to pause Robin’s activity and take full control of the conversation at any time.

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      What Makes Geek AI Unique?

      1. Responsive and Human-Like Conversations

      Robin’s advanced natural language processing capabilities allow it to engage in conversations that feel genuine and helpful. Leads won’t feel like they’re talking to a bot; they’ll feel heard and supported.

      2. Smart and Thoughtful Lead Nurturing

      Robin does more than just send follow-ups—it adapts to the unique needs of each lead. If a lead is hesitant or unresponsive, Robin can recognize when they need more space and delay the next check-in message. By tailoring follow-up timing and content to each lead’s behavior, Geek AI keeps your database active without overwhelming your contacts, ensuring no opportunity is missed.

      3. Actionable Notifications

      Robin is designed to alert you whenever a lead:

      • Asks specific questions about buying or selling.
      • Expresses interest in scheduling a meeting or viewing properties.
      • Indicates readiness to start the real estate process.

      By identifying and notifying you of high-priority opportunities, Geek AI ensures you’re always in the loop at the right time.

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      How Much Does Geek AI Cost?

      Geek AI operates on a tier-based pricing system to fit the needs of different clients:

      • Expand and Conquer Plans: If you’re on our Expand or Conquer plans, Geek AI is automatically included in your monthly subscription at no additional cost.
      • Grow Plan: Clients on the Grow plan can add Geek AI to their subscription for $100 per month.
      • Other Plans: For clients on any other billing plan, Geek AI is available for $200 per month.

      What’s Included with Geek AI?

      No matter which plan you’re on, Geek AI provides:

      • Unlimited Conversations with Leads: Engage with your database without limits—Robin handles as many conversations as you need, 24/7.
      • Robust Scripts for All Lead Types: Pre-built, customizable conversation scripts to manage buyers, sellers, past clients, and more.
      • Engagement Across All Lead Sources: Geek AI works seamlessly with leads from every source, ensuring consistent and effective communication.
      • Smart, Human-Like Follow-Ups: Robin uses advanced natural language processing to send authentic, meaningful follow-up messages tailored to each lead’s behavior. Whether it’s adapting timing for hesitant leads or responding with relevant information, Geek AI ensures leads feel heard and supported.
      • Hand-Off Notifications: Alerts when leads express interest or are ready to move forward in the real estate process.
      • Manual Control Options: A “stop” button that lets you take over or pause Robin anytime.

      Sign up for Geek AI today and take the next step in streamlining your lead engagement process.

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      How to Identify Leads Engaged by Robin

      When you sign up for Geek AI, you’ll gain access to special lead filters in your Real Geeks CRM that make it easy to monitor Robin’s conversations. By visiting leads.realgeeks.com/leads, you can use these filters to track leads Robin is engaging with and their progress through the conversation journey.

      The “AI Assistant is Active” filter allows you to see which leads are currently being nurtured by Robin or identify leads where the AI Assistant is not active. This helps you quickly understand which part of your database is being managed by Geek AI.

      The “AI Assistant Stage” filter provides detailed insights into where each lead stands in their interaction with Robin. The stages include:

      • Not Responded: Leads who have received a message but haven’t replied yet.
      • Responded: Leads who have engaged in conversation with Robin.
      • Not Interested: Leads who have indicated they’re not interested at this time.
      • Interested: Leads who are actively showing interest in buying or selling.
      • Needs Follow-Up: Leads Robin has flagged for further outreach based on their responses.

      By combining these filters, you’ll always have a clear view of how Geek AI is managing your leads and can quickly identify which opportunities need your attention.

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      FAQ

      • How will I know if the assistant needs to hand off a conversation to the assigned agent?
        • When a lead is ready for agent follow-up, you’ll receive a notification called “Assistant Conversation Handoff.” This notification is sent via text, email, and the Real Geeks mobile app and is automatically enabled when you sign up for Geek AI. You can customize these notifications in your CRM’s Notification Settings.
      • How can I see the information that is gathered by the assistant?
        • The assistant’s conversation history is saved directly in the lead’s activity log in your Real Geeks CRM. You can review all messages exchanged with the lead to see their responses and any information Robin has collected.
      • Can the assistant be enabled/disabled for individual agents in my company?
        • No, you cannot enable or disable Geek AI for individual agents. Instead, you can turn off the assistant on individual leads or sources.
      • How can I know if a message was sent by the assistant or the assigned agent?
        • Messages sent by the assistant are clearly labeled in the lead’s activity log in your CRM. This makes it easy to distinguish between conversations initiated by Geek AI and those sent by an agent.
      • How does this work with the Drip/Workflow & Sign Up Responder Text system?
        • Geek AI operates independently of the Drip/Workflow and Sign-Up Responder systems. If Geek AI is enabled, it will take precedence in engaging new leads, ensuring they receive personalized communication without overlap from other automated systems.
      • Is there a Free Trial?
        • No, Geek AI does not currently offer a free trial. However, agents consistently report significant increases in lead engagement and appointment bookings after implementing the tool.
      • How does billing work? Is there a contract?
        • Geek AI is billed monthly and requires no long-term contract. You can cancel at any time without additional fees.
      • Does this do chats or emails?
        • Geek AI is designed exclusively for texting leads via the Real Geeks CRM. It does not handle chats or email communication.
      • Can I change the name from Robin?
        • No, the default name of the Geek AI assistant is Robin.
      • Can I turn this on for leads already in my database?
        • No, Geek AI only initiates conversations for new leads. Existing leads in your database cannot be engaged by the assistant.
      • How does Geek AI work with the Round Robin system?
        • Geek AI will initiate conversations with all new leads from the selected sources, regardless of the assigned agent. Robin will occasionally include the assigned agent’s name in messages, ensuring a seamless introduction.
      • Does Geek AI automatically update the lead’s info?
        • No, Geek AI will only record conversation messages in the lead’s activity log. It does not update additional lead details or fields.
      • Does Geek AI follow a linear script?
        • No, Geek AI adapts to natural conversations and responds with contextual answers and empathy. Most leads who interact with Robin believe they are speaking with a real person.
      • Will the assistant text my leads in the middle of the night?
        • No, Geek AI respects sleep hours and will delay responding to leads between 8 PM and 8 AM in the lead’s local time (based on their area code).
      • Will text messages be sent from my cell phone number?
        • No, the assistant uses the number enabled for texting in your CRM. If a prospect calls the number, the call is routed to the assigned agent or the website owner as a fallback.
      • How long should I let the assistant talk to my leads?
        • The assistant’s script has been optimized over millions of conversations. Most agents allow Robin to handle the entire conversation and take over when the assistant notifies them the lead is ready for handoff.
      • How long does Geek AI onboarding take?
        • Geek AI is typically activated within one business day of signing up. No additional onboarding steps are required.
      • Do I customize what the assistant says?
        • No, the assistant’s script is carefully crafted for success and updated regularly based on data from millions of conversations.
      • What’s the difference between Geek AI and a chatbot?
        • Chatbots follow rigid scripts and struggle with unpredictable questions. Geek AI uses advanced natural language processing to respond contextually and empathetically, mimicking real human conversations.
      • What happens if a lead asks to be removed from text messages or says they are not interested?
        • Geek AI will automatically opt the lead out of further communication. You can manually follow up with the lead if needed.
      • Can I manage or take over conversations from the assistant via the Real Geeks App?
        • Yes, you can take over Geek AI conversations by texting the lead directly from the CRM or pressing “Stop Assistant” within the conversation window. This feature works on both the desktop and mobile versions of the CRM.
      • If I make contact with a lead outside of the Real Geeks CRM, will the assistant know?
        • No, Geek AI does not track communication outside the CRM. If you want to stop the assistant, use the “Stop Conversation” button in the CRM.
      • Are there reports available to show the number of active conversations and past conversations?
        • While there are no dedicated reports, you can use Advanced Search Filters to analyze active conversations, past interactions, and leads needing follow-up. Filters such as “AI Assistant is Active” and “AI Assistant Stage” provide insights into performance.
      • How long does the assistant follow up for?
        • The assistant will continue following up with leads for up to 12 months after the initial conversation is initiated.
      • Does Geek AI really work?
        • Yes! Agents report a 2x higher appointment booking rate after adding Geek AI to their lead qualification process. Portfolio-wide, we see a 56% engagement rate, 11% agent follow-up rate, and 3% appointment set rate.
      • Can Geek AI respond in multiple languages?
        • Yes, Geek AI is bilingual and can communicate in both English and Spanish.
      • How do most agents use Geek AI?
        • Agents use Geek AI to respond to new leads when interest is highest. Robin collects qualifying information, books appointments, and helps manage lead engagement, freeing agents to focus on high-value tasks.
      • Does the initial text outreach to leads happen so fast that they think it’s automated?
        • No, Geek AI delays its initial outreach by 2 minutes after a lead inquiry to create a more natural flow.

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