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Troubleshooting Listing Photos Not Updating on Your Real Geeks Website

Learn why listing photos may not appear or update correctly and how to quickly resolve the issue

When listing photos on your Real Geeks site are missing or don’t match what you see in the MLS, it can be frustrating. This article walks you through why that happens and how to get it resolved quickly. In most cases, the issue comes down to how your MLS listing data is syncing to your Real Geeks website.

Need to Know

  • Real Geeks uses an IDX data feed to display listings from your MLS

  • Listing data, including photos, syncs automatically about every 15 minutes

  • Photo issues are usually caused by delays or errors in the MLS sync

  • Support can manually refresh a specific listing when needed

Table of Contents

Why Listing Photos May Not Be Updating

Listing photos on your website are pulled directly from your MLS through an IDX feed. While this process is automated, there can sometimes be delays or inconsistencies between your MLS and your website.

Common reasons include:

  • The MLS has not fully processed the updated images yet

  • The latest changes have not been picked up in the next sync cycle

In most cases, the system updates automatically, but occasionally, a manual update may be needed to correct the issue.

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How to Fix Listing Photo Issues

If your listing photos are missing or outdated, follow these steps:

  1. Confirm the photos are correct in your MLS

  2. Wait at least 15–30 minutes to allow for the next sync cycle

  3. If the issue persists, contact Real Geeks Support

When contacting support, include the following information:

  • Your website URL

  • The MLS number of the listing

This allows the support team to locate your listing and perform a manual refresh if needed.

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What to Expect After Requesting an Update

Once support receives your request, they can trigger a manual update for the specific listing. This typically resolves the issue quickly.

After the update:

  • Your listing photos should reflect the latest version from your MLS

  • Changes should appear on your website shortly after the refresh

If updates still do not appear, support may investigate further with the MLS data feed.

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Frequently Asked Questions

  • How often does Real Geeks update listing data?
    Listing data is synced automatically approximately every 15 minutes from your MLS.

  • Why are my MLS photos correct but not on my website?
    This is usually due to a delay in the IDX sync or a listing that needs a manual refresh.

  • Can I manually update listing photos myself?
    No, listing data is controlled by the MLS feed. However, support can manually refresh the listing for you.

  • How long does it take for support to fix the issue?
    Most manual updates are completed quickly once the request is received with the correct details.

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