Frequently Asked Questions


Why don't my properties pop up a registration box?

There are 3 possible reasons this is happening

  1. You are already logged in. You won't see boxes pop up if you have already logged in. Clicking on links from email updates automatically logs you in.
  2. You have the forced registration disabled. You can turn off the registration in Site settings by changing the value of Lead Capture On Property
  3. You are visiting a property linked from your homepage / content page / area page. If you pull in properties on your pages, these property links will have a different url (/property/mlsnumber usually) and will not require the user to sign up. We do this for two reasons. One is because users can get to these properties without doing a search. If they don't do a search and then sign up, we can't save their first search automatically, which results in them getting email updates which match their search. The other reason is because these pages can be indexed by Google, which may frown on forced registration dialogs. “If Google can't have some reasonable assurance a page in your site is going to result in the searcher being able to view it's content, they can't return it their results.”

Should I let Google index my detailed property pages?

This is a personal decision and there is no correct answer for every situation. We generally recommend you build up your site as an authority before enabling this.

What should I set "Lead Capture On Property" to?

We have done some testing on several of our sites to see which generates the most conversions. We have found that the default setting (requiring registration to see any properties) is the best.

What is the difference between the "Log-on" email in the lead manager and the linked Gmail Account?

  • Emails from the lead manager (notifications etc) go to your “logon” email.
  • Emails from you come from your linked Gmail

You can have them both be the same or keep them different, whatever is most convenient for you.

Whenever I try to send email from the lead manager, it gives me the error message "The Google Account you have linked does not have an associated Gmail account"

Some google accounts do not have gmail capability. Your agent will have to link an account that does. Go here to see what all “products” you account has enabled: Gmail has to be in there for that to work.

What are the different types of automatic emails sent from the system?

  1. If your client does a search and signs up for the site, we send the auto responder email you can edit in If this email isn't going out, see “Why don't my properties pop up a registration box?” in this FAQ.
  2. If your client clicks the contact button and fills out the form, and the client is asssigned to an agent, or you have round-robin rotation going, the auto-responder email from your lead manager settings will be sent.
  3. We send out automatic updates matching their saved searches daily. You can customize the signature at the bottom of these emails in

What if my leads' facebook profiles images are not pulling in?

When people sign in with facebook, the only things we are getting from facebook are (1) their name and (2) their email.

We then ask for their phone number, which Facebook does not give us.

As a separate process, we use a third party service called FullContact which attempts to pull their social profiles in based on their name and email.

Depending on the users’s facebook privacy settings, we might be able to get their profile from FullContact, and we might not. Just because they used the facebook login button doesn’t mean that we automatically get their profile.

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