Ask us Anything Recap | 2025 - July 9

In this lively summer edition, Crystal is joined by special guest Luke Nelson, Real Geeks’ Senior Customer Success Manager, to tackle one of the most common questions agents ask:

“How do I actually get my leads to respond?”

The team walked through proven best practices for lead follow-up, conversion techniques used by Real Geeks’ most successful agents, and new updates to the MoveTo mobile app. Luke brought real-world examples and practical strategies pulled straight from working with top-performing clients.

They also demonstrated how to personalize saved searches, update workflow campaigns, and use Real Geeks tools - like templates, video messaging, and property alerts - to improve lead engagement and boost response rates.

The session wrapped with hands-on examples of how to share your branded MoveTo app with leads, plus pro tips on using filters and search behavior to trigger smarter follow-up.

Important Links

📱  MoveTo Mobile App – Help your leads search homes on the go with your branded real estate app. Learn how to share it properly to stay connected.

🔁  Workflows Overview – Automate your follow-up with customizable drip campaigns, texts, emails, and tasks.

📽️  Using Video in Emails – Add a personal touch to your communication and increase response rates with embedded video intros.

🏡  Saved Search Customization – Personalize property alerts to match your lead’s true search behavior and improve engagement.

📊  Lead Filters & Engagement Tracking – Use CRM filters to identify leads using your app or revisiting listings so you can follow up with perfect timing.

📞  Best Practice Follow-Up Guide – A quick-reference PDF with tips to improve your speed-to-lead, script ideas, and lead nurturing strategy.

🛠️  Managing Bad Contact Info – Learn how to deal with fake phone numbers or incorrect emails and keep your database clean.